Resort Room, Cattery, Port Melbourne

"I want to share my recent experience with PRAPM. My Labradoodle, Zali, has been staying at PRAPM for over two years, typically four to five times a year. She has always seemed very happy after each stay, and the staff have consistently been caring and professional. This positive history made my recent experience unexpected. I had made two bookings for Zali, including one over the busy Christmas period, and was pleased to secure availability. As I was travelling for work at the time, I intended to complete payment and registration upon my return. However, I was surprised to receive a text message advising that both bookings had been cancelled due to the 25% deposit not being paid. This occurred within about a week of making the bookings. The message also stated that to rebook, I needed to call the office. I did that right away and explained the situation to the staff member, who identified herself as the manager, Seather. She explained that the system now automatically cancels bookings if deposits are not received promptly — a new policy replacing the previous, more flexible approach. The matter was resolved quickly, and I paid the deposit immediately once the bookings were reinstated. While I appreciate that policies evolve, I hope this more rigid process does not signal a broader decline in the personalised customer service that has always made PRAPM such a trusted and caring place for our pets."

"Rocket and Zoobie had their first stay last month for a week. They came home clean and happy . The staff were very accomodating and answered all queries prior to stay . Loved the photos and videos , it kept me at ease during their time away . We have booked our next visit and would recommend to anyone who loves to treat their pets as family . Great job team Port Melbourne pet resort"

"5 stars ⭐⭐⭐⭐⭐ We’ve used Port Melbourne Pet Resort a few times now and can’t speak highly enough of the service and facilities. Every time we pick up our Frenchie Burrito he’s happy, healthy, and clearly well cared for. The team is friendly, professional, and genuinely loves animals. It’s such a relief knowing he’s in great hands while we’re away. Highly recommend to anyone looking for a safe, reliable, and welcoming place for their pets!"

"Love the Pets Hotel - my miniature dachshund has been coming to the Pets Resorts for doggie day care and overnight boarding for the last few years. The staff are caring, well equipped and very responsive over email in case you need anything. Would highly recommend!"

"I have used the Pet Resorts Hotel numerous times for my cocker spaniel to stay when unable to travel with us. Their service is always professional and friendly, taking great care of their guests. This time was no exception, they were able to accommodate at short notice and provided the same exceptional service."